Customer Experience

  • How Retailers Can Use Customer Experience to Compete with Amazon

    Customer Experience, Loyalty & Retention, Retail

    [$title] There’s no denying it—Amazon is the big kid on the retail block. They push the envelope for what’s possible and expected of retailers. The effects Amazon has had on the retail industry are deep; creating industry-wide shifts in the wake of their innovations. Two-day shipping turned into same-day shipping and now in-store shoppers don’t […]

    Read More
  • You’re Cooking Now.

    Customer Experience, Mobile Industry News

    [$title] In the digital world we live in, more restaurants are using mobile apps to streamline solutions and add value. Although consumers are still as hungry as ever, the way they now interact with their food has completely changed, in large thanks to mobile. With this article, we explore the quickly-changing landscape of mobile apps […]

    Read More
  • Saving Capitalism, Robert Reich’s Powerful Documentary on Wealth Inequality and Political Power Now Streaming on Netflix

    Customer Experience

    [$title] Former Secretary of Labor Robert Reich meets with Americans from all walks of life as he chronicles a seismic shift in the nation’s economy. [embedded content] SYNOPSIS | Directed by Jacob Kornbluth, SAVING CAPITALISM, based on Robert Reich’s 2015 book, explores the reasons why the economic system that once made America strong is suddenly […]

    Read More
  • David Barsamian and Noam Chomsky:

    Customer Experience

    [$title] This post originally appeared at Tom Dispatch. This interview has been excerpted from Global Discontents: Conversations on the Rising Threats to Democracy, the new book by Noam Chomsky and David Barsamian to be published this December. David Barsamian: You have spoken about the difference between Trump’s buffoonery, which gets endlessly covered by the media, and the […]

    Read More
  • Republican tax plan a return to disproven trickle down economics

    Customer Experience

    [$title] Voodoo doll or an illustration of the Republican tax plan on income inequality?Rainer Fuhrmann/Shutterstock.com Christian Weller, University of Massachusetts Boston Republicans in Congress recently released more details of their tax plan, which they say would boost economic growth and lower the burden on middle-income households. They hope to pass a bill into law by […]

    Read More