Customer Experience

  • 6 Steps to Stronger Customer Loyalty

    App Marketing, Customer Experience, Mobile App Development

    Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. But one major component holds the key to earning and solidifying customer […]

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  • Boost Your App Engagement with These 7 Tricks More is not necessarily better.

    App Marketing, Customer Experience, Mobile App Marketing, Mobile App Promotions

    Having tons of new people downloading your app feels great. But it isn’t all about numbers, especially when your app has a poor retention rate. A sign up or an app download doesn’t (always) mean the user will engage with your app in future. Only 14% of new users return after initial download and only […]

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  • How Retailers Can Use Customer Experience to Compete with Amazon

    Customer Experience, Loyalty & Retention, Retail

    [$title] There’s no denying it—Amazon is the big kid on the retail block. They push the envelope for what’s possible and expected of retailers. The effects Amazon has had on the retail industry are deep; creating industry-wide shifts in the wake of their innovations. Two-day shipping turned into same-day shipping and now in-store shoppers don’t […]

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  • You’re Cooking Now.

    Customer Experience, Mobile Industry News

    [$title] In the digital world we live in, more restaurants are using mobile apps to streamline solutions and add value. Although consumers are still as hungry as ever, the way they now interact with their food has completely changed, in large thanks to mobile. With this article, we explore the quickly-changing landscape of mobile apps […]

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  • Saving Capitalism, Robert Reich’s Powerful Documentary on Wealth Inequality and Political Power Now Streaming on Netflix

    Customer Experience

    [$title] Former Secretary of Labor Robert Reich meets with Americans from all walks of life as he chronicles a seismic shift in the nation’s economy. [embedded content] SYNOPSIS | Directed by Jacob Kornbluth, SAVING CAPITALISM, based on Robert Reich’s 2015 book, explores the reasons why the economic system that once made America strong is suddenly […]

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