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How Retailers Can Use Customer Experience to Compete with Amazon

Customer Experience, Loyalty & Retention, Retail

[$title] There’s no denying it—Amazon is the big kid on the retail block. They push the envelope for what’s possible and expected of retailers. The effects Amazon has had on the retail industry are deep; creating industry-wide shifts in the wake of their innovations. Two-day shipping turned into same-day shipping and now in-store shoppers don’t […]

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